Charlton Park Estate is committed to protecting your privacy and handling your personal data responsibly, in accordance with the new European Data Protection Regulations (GDPR), effective from the 25th May 2018.
We collect relevant data from visitors who visit our website or interact with us. We only collect such data as is necessary for us to communicate effectively about Charlton Park Estate and to fulfil our obligations to the relevant person. Dependent on the category of the relevant person, we will collect:
• Name, contact information including email address, postal address and telephone numbers
• Vehicle registration numbers
• Photographs
• Video Content
We will only use the data to communicate about Charlton Park Estate. We will never sell or share the data with a third part, except in so far as it is required to deliver our services (e.g. to Mailchimp or similar in order to efficiently manage electronic communications), or to meet our legal obligations.
We will use email addresses to send emails under mutual legitimate interest, such as emails connected with an order, information about an event and future events.
TENANT -SPECIFIC DATA COLLECTION AND USE
If you are a Tenant, we collect and process your personal data for the following purposes:
• To manage your tenancy agreement
• To fulfil legal obligations (e.g. Right to Rent checks)
• To maintain the property and communicate with you
• To handle rent payments and resolve any disputes
We only share your data with trusted third parties when necessary. For example, this may include sending your contact details to contractors to arrange a property repair or service visit. At the start of your tenancy, this might include providing your details to the Council Tax department or relevant utility providers.
Your data will only be retained for as long as required and we will manage the deletion or retention of documents in accordance with legal and regulatory requirements. You have rights regarding your data, including access, correction and deletion.
RIGHT TO RENT LEGISLATION (ENGLAND)
The UK Government requires landlords in England to complete a Right to Rent check on each adult (over the age of 18) applying to live within the property.
Further information can be found at: https://www.gov.uk/check-tenant-right-to-rent-documents/how-to-check
HOW TO RENT GUIDE (ENGLAND)
We will provide you with a copy of the UK Government’s How to Rent Guide. This Guide includes a checklist and detailed information on each stage of the letting
process: https://www.gov.uk/government/publications/how-to-rent
SECURITY DATA
All data is stored securely on our computers, mobile devices and servers, access to which is password protected.
Charlton Park Estate will only share your information to provide information as a legal requirement; we may disclose your personal details if we believe that the law requires us to do so for the following:
• Violations of law
• Investigation of fraud
• Breaches of security or our Privacy Policy
• Respond to claims against us
• To protect the rights of our customers and employees
ACCESS TO DATA
You may request details of your personal information held by us, by emailing estate.office@charltonpark.estate or write to us at The Estate Office, Charlton Park, Malmesbury, Wiltshire, SN16 9DG.
You have the right to correct any errors in the data we hold.
You may instruct us to delete your information permanently or completely.
You have the right to restrict the processing of your data.
You have the right to reject the processing of your data.
You have the right to data portability.
RETENTION OF DATA
Your data will be securely store for no longer than necessary with regards to reasons it was first collected.
You may ask for your data to be removed at any time.
LINKS TO OTHER WEBSITES
The Charlton Park Estate website may occasionally contain links to and from other websites.
Be aware that these websites will have their own security policies which we take no responsibility or liability for. It is advisable to always review these policies before sharing any personal information.